Complaints, Compliments, Suggestions

We aim to deliver excellent standards of service to all our customers. We recognise however that sometimes things go wrong, or that the services we offer may not always meet your expectations. We also recognise the benefit of positive feedback, and of listening to your views and ideas. 

 

The Complaints, Compliments and Suggestions Policy:


·       gives customers the opportunity to compliment the service where it exceeds their expectations


·       gives customers the opportunity to make complaints or suggestions for service improvement and to have these reviewed promptly by staff


·       highlights any areas of excellence or of common complaint from which the Association can learn and if necessary adapt its behaviour


·        raises overall levels of customer satisfaction


·       creates a climate where service improvement is seen as an ongoing partnership between the Association and its customers


 

If you would like to make a complaint, compliment or suggestion, please download our Getting it Right leaflet or call our Customer Care Team on 01530 278080.